Reference

Terms and Conditions That Govern Your Account

These terms set out what you agree to when you open and use an ab365 account — covering deposits via bKash, Nagad, and Rocket, how we handle your funds, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredJurisdiction-dependent accessOne account per personSubject to change with notice
ab365 Terms and Conditions That Govern Your Account
TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket, have your transaction reference ready when you write in.

Live Chat Open the chat window from your account dashboard. Terms and account queries are handled directly — have your account ID and any relevant transaction reference on hand.
Email Support Write to our support address for formal terms queries or account disputes. We aim to respond within one business day and will confirm receipt of your message.
Help Centre Our help centre covers common terms questions — account limits, wallet rules, and what happens when a transaction is flagged. Check there first for a faster answer.
HOW WE OPERATE

How ab365 Handles Your Account and Data

We keep your account data secure and only use it to operate your account, process payments, and handle support requests. Here is how we approach the key areas these terms touch.

Payment Verification

Every withdrawal is matched against the deposit wallet — bKash, Nagad, or Rocket — to confirm ownership. This step protects your funds and prevents unauthorised withdrawals from your account.

Account Security

Your account is protected by a password and OTP verification on login. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. You can request a summary of your account data by contacting support through the channels listed above.

Terms Updates

When these terms change, we notify you via the email on your account before the update takes effect. Continuing to use your account after that date means you accept the revised terms.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering accounts, payments, and what to do if something goes wrong.

You must be of legal age in your jurisdiction and in a region where accessing this platform is permitted under local law. Eligibility is your responsibility to confirm before registering.

No. These terms allow one account per person. Duplicate accounts are subject to closure, and any balance held across multiple accounts may be forfeited pending review.

Contact support with your transaction reference number. We will check the transfer on our end and, if the funds cleared your wallet, credit them to your account after verification.

Matching withdrawals to the original deposit wallet — bKash, Nagad, or Rocket — is a standard fraud-prevention step. It confirms the account holder is the same person who made the deposit.

Send a request through email support or live chat. We will compile your account and transaction records and respond within the timeframe required by applicable data regulations.

Raise a formal dispute via email support with your account ID and a description of the issue. Our team will review and respond with a decision, usually within a few business days.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.