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What Our Legal Terms Mean for You

Using ab365 means you agree to the terms that govern your account, your wallet transactions through bKash, Nagad, and Rocket, and the conditions tied to your local law and eligible region.

Jurisdiction-dependent accessAccount eligibility conditionsbKash, Nagad, Rocket wallet termsUser rights and data handlingPolicy update notices
ab365 What Our Legal Terms Mean for You
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data — including the wallet details you register for bKash, Nagad, or Rocket transactions — is stored under standard encryption practices. We retain only the information required to operate your account and process your transactions. You can request a summary of the data we hold, or ask us to close your account and remove personal records, by contacting support through live chat or email with your account reference ready.

Data Retention

We keep your account and wallet data only as long as required to process transactions and meet applicable record-keeping obligations in your eligible region.

Cookie Policy

We use session and analytics cookies to keep your account active and improve how the platform loads on your mobile device. You can manage cookie preferences in your browser settings.

Account Security

Account access uses OTP verification tied to your registered mobile number. If your number changes, contact support before your next bKash, Nagad, or Rocket transaction.

Data Access Requests

You have the right to request what personal data we hold. Contact support with your account reference and we will respond within the timeframe set by applicable policy.

LEGAL CONTACT PATHS

Reach Us on Legal or Policy Matters

If you have a question about our legal terms, need clarification on your account eligibility, or want to raise a concern about how a policy applies to your wallet or region, our support team is the right starting point. You can reach us through live chat, email, or the in-app help channel — all three routes connect to the same team.

Live Chat Start a live chat session directly from your ab365 account dashboard. This is the fastest way to get a response on legal or policy questions.
Email Support Send a detailed query to our support email. Include your account reference and the specific policy section your question relates to for a quicker response.
In-App Help Open the help section inside your ab365 account on any mobile device. Raise a ticket directly tied to your account, wallet activity, or a legal concern.

Common Legal and Policy Questions

The questions below cover what our terms mean for your account, how eligibility works, and what you can do if you want to change or remove your data. If your question is not here, reach out through live chat.

Access to ab365 depends on your local law and eligible region. It is your responsibility to confirm that using this platform is lawful where you are located before opening an account.

Your account is governed by the terms published on this page. Jurisdiction for any dispute is determined by the applicable law of your eligible region, as stated in the full terms document.

Yes. Contact support via live chat or email with your account reference. We will confirm what data we hold and provide a summary within the timeframe set by our data policy.

Send a closure request through the in-app help section or email support directly. Include your account reference. We will close the account and remove personal data per our retention policy.

The same account terms apply across all wallet options. bKash, Nagad, and Rocket transactions are also subject to each wallet provider's own terms, which sit outside our platform policy.

We post the updated terms here and notify your registered account where practical. Continuing to use ab365 after an update means you accept the revised terms as stated.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.