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How ab365 Handles Your Personal Information

When you open an account with ab365 and use payment methods like bKash, Nagad, or Rocket, we collect certain information to run your account and process transactions.

Account data protectionbKash, Nagad, Rocket payment dataYour right to access and correctCookie and device dataContact us to request changes
ab365 How ab365 Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct, or remove personal data held on your account, get in touch through one of the channels below. We aim to respond to all data-related requests within a reasonable timeframe. Please include your registered email address or bKash/Nagad/Rocket number so we can locate your account quickly.

Email Support Send your data request or privacy query to our support email. Include your registered account details so we can verify and action your request without delay.
Live Chat Open the live chat from your account dashboard. Our support team can help you with cookie preferences, data access requests, and account-level privacy questions.
Account Settings Log in, go to Account Settings, and find the Privacy section to update your communication preferences or review the wallet data linked to your profile.
DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We apply several layers of protection to keep your account and payment data secure. SSL encryption covers all data in transit between your device and our servers. Account sessions are tied to your device fingerprint and OTP verification, which means a login from an unfamiliar device triggers an additional check. Here is what that looks like across the key areas of our privacy practice.

Payment Data Security

Your bKash, Nagad, and Rocket transaction references are stored in encrypted form. We never display your full wallet number in the account interface after the initial linking step.

Cookie Control

We use session cookies to keep you logged in and analytics cookies to understand how account pages perform. You can adjust cookie preferences through your browser settings at any time.

Data Retention Policy

Active account data is kept while your account is open. After closure, we retain transaction records for the period required by applicable financial rules, then delete them on a rolling schedule.

Requesting Your Data

You can request a copy of the personal data we hold on your account. Submit the request via live chat or email with your registered contact detail, and we will prepare the data export for you.

Common Questions About Your Privacy at ab365

These are the questions we hear most often from people reviewing our privacy practices. If your question is not here, reach out through live chat or the support email and we will get back to you directly.

We collect your name, email, phone number, and the wallet identifier — bKash, Nagad, or Rocket — you link to your account. Device and IP data are collected automatically during each session.

We share wallet identifiers only with the payment processor needed to complete your transaction. We do not sell or share your data with advertisers or unrelated third parties.

Contact us via live chat or support email with your registered phone number or email. We will prepare and send you a data summary once we verify your identity.

Yes. Once your account is closed and all pending transactions are settled, you may request full data deletion. We retain only the transaction records legally required for financial compliance.

Session cookies keep your login active. Analytics cookies help us see which account pages need improvement. You can disable non-essential cookies through your browser settings without losing account access.

This policy applies to your use of the platform, but the availability of our services depends on your local law and eligible regions. If you are in Bangladesh, please confirm access is permitted under local regulations before proceeding.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.